Safety & access

Meet & greet first

We introduce assigned walkers to your pets and home systems before solo visits. Aggression or severe fear may mean we refer to a veterinary behaviorist instead of forcing visits.

Keys & codes

Lockboxes preferred; codes rotate when staff changes. We never post client addresses or keys on social media.

Emergency

Your on-file vet and a backup clinic are called in that order for urgent issues; we follow your written authorization for transport and spending limits.